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0333 321 7848*
*Free within inclusive minutes package on mobile otherwise standard rates apply

Global Travel Help

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To contact the Group Travel team please call 0333 321 7848. The opening hours for this team are Monday – Friday 11am – 4pm. 


In case of emergency outside of these office hours our Global Travel Help Team are on hand. Please call +441617680313* if you have an existing group travel booking and need emergency assistance. Please note, this line is only for group bookings.

If you are an individual passenger in an emergency please call (44) 151 808 0409*

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During office hours

Here at STA travel, we believe it is not how you start your journey with us, but how you finish it that defines your experience with us. Whether you’re inside or outside of the UK, STA Travel’s Global Travel Help service is available to you. This is a 24-hour service, 7 days a week which covers all events and travel services. If you have an issue during office hours please call 0333 321 7848
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Your protection

Our ATOL gives you all the protection you need, so that in the event of any unforeseen circumstances all parts of your trip will be financially protected. In the unlikely event of a natural disaster, STA Travel have the necessities set in place to contact and ensure traveller safety. Our traveller tracking and crisis management is on hand 24/7 to provide you with peace of mind and reassurance.

Terms & conditions

*Please note calls are charged at your local international rate. Non-emergency calls will be transferred. This line is for urgent and emergency calls only.